Refund & Cancellation Policy

Auto King Transport (“Auto King Transport,” “we,” “us,” or “our”) is committed to providing transparent, reliable, and professional vehicle transportation services throughout the United States. This Refund & Cancellation Policy explains the terms that apply when a customer books, cancels, or requests a refund for transportation services through Auto King Transport.

By booking transportation services with Auto King Transport, submitting a payment, or otherwise authorizing us to arrange transportation services on your behalf, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Booking and Payment

A transportation order may be placed through our website, by telephone, by email, or through another authorized communication channel.

Depending on the shipment and the payment arrangement selected, Auto King Transport may require a payment, deposit, reservation fee, or other authorized charge to secure transportation services.

Before any payment is processed, customers will be provided with the applicable pricing and material terms of the transportation service.

All charges must be authorized by the customer.

Auto King Transport does not intentionally process charges that have not been authorized by the customer.

2. Customer Cancellation Before Vehicle Pickup

Customers may cancel their transportation order at any time before the vehicle has been picked up or loaded onto the assigned carrier, subject to the terms below.

To request a cancellation, the customer should contact Auto King Transport by telephone or email and provide sufficient information to identify the shipment.

If the cancellation is received before the vehicle has been picked up, Auto King Transport will review the order and determine the applicable refund in accordance with the payment and service terms associated with that shipment.

Where the customer is entitled to a refund, the refundable amount will be returned to the original payment method used for the transaction, unless otherwise agreed in writing.

3. Cancellation After Carrier Assignment

Once a carrier has been assigned, transportation arrangements may involve commitments to a third-party motor carrier, dispatching resources, scheduling, and other operational expenses.

If a customer cancels after a carrier has been assigned but before pickup, Auto King Transport may review the circumstances of the cancellation and any costs already incurred in connection with arranging the shipment.

Any applicable non-refundable amount or cancellation charge will be disclosed in the customer's booking agreement, confirmation, invoice, or other applicable transaction documentation.

If no such charge was disclosed or agreed to, Auto King Transport will not impose an undisclosed cancellation fee.

4. Cancellation After Vehicle Pickup

Once the vehicle has been picked up or loaded onto the assigned carrier, the transportation service is considered to have commenced.

Cancellations after pickup generally are not eligible for a refund of transportation charges already earned, paid, or committed for services that have already been performed.

If an exceptional circumstance occurs after pickup, the customer should contact Auto King Transport immediately. Each situation will be reviewed based on the applicable transportation agreement, the status of the shipment, services already performed, and any amounts owed to third-party transportation providers.

5. Refund Eligibility

Refund eligibility depends on the circumstances of the transaction, the stage of the shipment, the services already performed, and the specific terms provided to the customer at the time of booking.

A refund may be available when:

• The customer properly cancels the shipment before pickup and the applicable terms permit a refund.
• Auto King Transport is unable to provide the contracted transportation service and no reasonable alternative arrangement is accepted by the customer.
• A payment was processed in error.
• Auto King Transport determines that a refund is appropriate under the customer's specific agreement.
• Applicable law requires a refund.

Refunds are not automatically guaranteed merely because a customer changes their mind after transportation services have commenced.

6. Non-Refundable Amounts

Certain amounts may become non-refundable when they relate to services that have already been performed, third-party carrier commitments, administrative services, expedited arrangements, special transportation requirements, or other costs that Auto King Transport has incurred on behalf of the customer.

Any non-refundable amount applicable to a specific transaction will be disclosed in the applicable booking agreement, invoice, confirmation, or other written transaction terms whenever required.

Auto King Transport will not represent an amount as refundable if the applicable transaction terms clearly identify that amount as non-refundable.

7. Refund Processing

Approved refunds will generally be issued to the original payment method used for the transaction.

Auto King Transport will initiate an approved refund after the refund request has been reviewed and authorized.

Although Auto King Transport controls when the refund is initiated, the time required for the refund to appear in the customer's account may depend on the customer's bank, credit card company, debit card issuer, or payment processor.

Customers should allow reasonable processing time for their financial institution to post the refund.

Auto King Transport cannot control the processing time imposed by a customer's bank or card issuer.

8. Payment Disputes and Chargebacks

We encourage customers to contact Auto King Transport first if they believe a charge is incorrect, unauthorized, or eligible for a refund.

Our customer service team will review the transaction and attempt to resolve legitimate billing concerns promptly.

If a customer initiates a chargeback or payment dispute with their card issuer, Auto King Transport may provide applicable transaction records, booking information, communications, cancellation records, invoices, service documentation, and other relevant evidence to the payment processor, acquiring bank, card network, or issuing bank as appropriate.

Nothing in this section limits a customer's rights under applicable federal or state law or applicable card-network rules.

9. Failed, Declined, or Duplicate Transactions

If a payment is declined, reversed, duplicated, or processed incorrectly due to a technical or administrative error, customers should contact Auto King Transport as soon as possible.

If Auto King Transport confirms that a duplicate or erroneous charge occurred, the applicable amount will be reviewed for correction or refund.

A temporary authorization or pending transaction displayed by a financial institution may not represent a completed charge. The release of an authorization hold is generally controlled by the customer's financial institution or card issuer.

10. Customer No-Show or Failure to Make the Vehicle Available

The customer is responsible for making the vehicle reasonably available at the agreed pickup location and within the agreed pickup window.

If a customer is unavailable, refuses pickup, provides inaccurate information, or otherwise prevents the carrier from completing the scheduled pickup, additional transportation or cancellation costs may apply where permitted by the applicable booking agreement.

Any such charges will be based on the circumstances of the shipment and the terms disclosed to the customer.

11. Changes to Pickup or Delivery Information

Customers should notify Auto King Transport as soon as possible if there is a change to:

• Pickup address
• Delivery address
• Pickup date
• Vehicle condition
• Vehicle operability
• Vehicle size or dimensions
• Contact information
• Any other material shipment information

Changes may affect carrier availability, scheduling, routing, or pricing.

Any additional charge resulting from a material customer-requested change will be communicated to the customer before the additional amount is charged whenever reasonably practicable.

12. Carrier-Related Issues

Auto King Transport works with qualified and properly authorized transportation providers to arrange vehicle transportation.

Transportation schedules may be affected by weather, road conditions, mechanical issues, traffic, carrier availability, government restrictions, or other circumstances outside Auto King Transport's reasonable control.

A delay in pickup or delivery does not automatically create a right to a refund.

If a significant issue occurs, Auto King Transport will work with the customer and the applicable transportation provider to determine an appropriate resolution consistent with the customer's agreement and applicable law.

13. Customer Responsibility for Accurate Information

Customers are responsible for providing accurate information when booking transportation services.

This includes, without limitation:

• Accurate pickup and delivery addresses
• Correct vehicle year, make, and model
• Accurate vehicle condition
• Whether the vehicle runs and drives
• Accurate vehicle dimensions where applicable
• Correct contact information
• Any special transportation requirements

Incorrect or incomplete information may affect pricing, carrier availability, pickup, delivery, or eligibility for certain services.

14. No Undisclosed Charges

Auto King Transport is committed to transparent pricing.

We will not intentionally impose hidden or undisclosed cancellation, refund, or service charges.

Where a specific transaction includes special terms, those terms will be communicated to the customer through the applicable quote, booking confirmation, service agreement, invoice, or other written documentation.

In the event of a conflict between this general policy and a transaction-specific written agreement, the transaction-specific terms will control to the extent permitted by applicable law.

15. How to Request a Cancellation or Refund

To request a cancellation or refund, customers should contact Auto King Transport using the contact information below.

Please provide:

• Customer name
• Order or booking information, if available
• Vehicle information
• Pickup and delivery locations
• The reason for the cancellation or refund request

Auto King Transport

Refund and cancellation requests should be submitted as soon as possible so that Auto King Transport can review the request before additional transportation services or third-party commitments occur.

16. Applicable Law

This policy is intended to be interpreted consistently with applicable United States federal law and applicable state law.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived or restricted.

17. Policy Updates

Auto King Transport may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, payment procedures, or applicable legal requirements.

The current version will be published on this page with its effective date.

Customers should review the policy applicable to their transaction.

18. Contact Us

If you have questions regarding a cancellation, refund, payment, or transaction, please contact us: